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The moment you buy it. The days on a plan count from the purchase, not from installation or from your arrival, so buy close to your departure. The exact expiry time is shown in your account under My eSIMs.

No. Plans are data only. Calls and messages work through apps such as WhatsApp, FaceTime, Telegram or Signal.

Yes. Keep your home SIM active for calls and SMS and set the travel eSIM as the line for mobile data. Turn data roaming off on the home SIM to avoid charges from your operator.

After payment you receive a QR code and a setup link. On iPhone: Settings, Mobile Data, Add eSIM. On Android: Settings, Connections or Network, SIM manager, Add eSIM. You need an internet connection during installation.

Use the setup link in your order instead, or enter the activation details by hand from the Manual tab of your order.

A deleted eSIM cannot be downloaded again. Contact us with your order number before buying anything new.

Check three things: the eSIM line is switched on, it is selected for mobile data, and data roaming is on for that line. Then toggle aeroplane mode once.

Your account shows the data left and the time of the last update for each eSIM. Figures can lag behind real use by a short time.

You can add a top-up to the same eSIM until 7 days after its last plan ends. After that the eSIM is closed and can be removed from your phone; for a later trip you simply buy a new one.

Personal hotspot works on most plans. It uses the same data allowance.

Yes, in full, if the eSIM could not be delivered or does not work, or if you change your mind within 14 days and have not used any data. Once data has been used, a plan is not refunded. Have your order reference ready when you write to us.