1. Who we are
aviaMob is a brand of AviaTravel OÜ (registry code 17586406), Tornimäe tn 5, 10145 Tallinn, Estonia. In these terms "we" means AviaTravel OÜ and "you" means the person buying or using a plan.
You can reach us at [email protected].
2. What you buy
An aviaMob plan is prepaid mobile data delivered on an eSIM. It has a data allowance, a validity period in days and a list of countries where it works. These are shown on the plan page and at checkout before you pay.
Plans are data only. They do not include a phone number, voice calls or SMS.
A plan is a one-off purchase. It does not renew and we never charge you again unless you buy something else.
3. When your plan starts and ends
The validity period starts at the moment of purchase, not when you install the eSIM or arrive at your destination. The plan ends when its validity period runs out or when its data allowance is used up, whichever comes first.
Data you have not used when the plan ends expires with it. It is not carried over and not refunded.
The exact expiry time of each plan is shown in your account.
4. Your phone
You are responsible for checking that your phone supports eSIM and is not locked to a mobile operator before you buy. Our compatibility page helps, but only you can confirm your own device.
An eSIM can be installed once, on one device. It cannot be moved to another device, and if you delete it from your phone it cannot be downloaded again.
5. Delivery
After your payment is confirmed we issue your eSIM, usually within a minute. We show the installation details on your order page and in your account, and send them to the email address you gave.
If we cannot issue your eSIM, we tell you and either deliver it later or refund you in full.
6. Coverage and speed
The service uses local mobile networks in each country. Coverage, speed and network technology depend on those networks, on where you are and on your device. We do not guarantee a particular speed or uninterrupted service.
The networks used in a country can change during the life of your plan.
7. Top-ups and how long an eSIM lasts
You can add another plan to the same eSIM from your account. A top-up is a separate purchase with its own allowance and validity.
An eSIM stays available for top-ups until 7 days after its last plan has ended. After that it is closed permanently and a later purchase comes with a new eSIM.
8. Fair use
Plans are for personal use by travellers. You must not resell the service, use it for unlawful purposes, for automated bulk traffic, or in a way that harms the networks. We may suspend an eSIM that is used in these ways.
9. Price and payment
Prices are in euros and include VAT where it applies. The total is shown before you pay. Payment is taken by card through our payment provider; we do not see or store your card details.
10. Changing your mind and refunds
Your rights to cancel and to a refund are set out in our refund policy, which is part of these terms.
11. Our responsibility
Nothing in these terms limits rights you have under consumer law. We are responsible for delivering the plan as described. We are not responsible for losses caused by things outside our reasonable control, such as local network failures, or for business losses.
If the service does not work as described, contact us first so we can fix it, replace it or refund you.
12. Your account and personal data
You sign in with a one-time link sent to your email address. Keep access to that address secure. How we handle personal data is explained in our privacy notice.
13. Law and disputes
These terms are governed by Estonian law. If you are a consumer living in another EU country, you also keep the protection of the mandatory consumer rules of your country.
If we cannot resolve a complaint, you can turn to the Consumer Disputes Committee at the Estonian Consumer Protection and Technical Regulatory Authority, or to the consumer body in your own country.
14. Changes
We may update these terms. The version that applies to a purchase is the one published when you bought it.